Privacy Policy

We may collect the following types of personal information:

• Contact details (name, address, phone, email)
• Financial information (income, expenses, assets, liabilities)
• Employment details and history
• Credit history and credit reporting information
• Identification documents and verification details
• Property and loan application information
• Banking and transaction history

We use your personal information to:

• Assess your borrowing capacity and loan suitability
• Prepare and submit loan applications to lenders
• Provide ongoing support and loan management services
• Comply with legal and regulatory requirements
• Communicate with you about our services
• Improve our products and services
• Conduct market research and analysis

We may share your information with:

• Lenders and financial institutions for loan applications
• Credit reporting bodies as required by law
• Professional service providers (solicitors, valuers, insurers)
• Our licensee, Loan Market (Australian Credit Licence 384074)
• Government agencies when legally required
• Third-party service providers who assist our operations

Under the Privacy Act 1988 and the Privacy (Credit Reporting) Code 2024, you have the right to:

• Access your personal information and credit information
• Request correction of inaccurate or out-of-date information
• Make complaints about privacy breaches or privacy practices
• Request deletion or erasure of information (subject to legal and regulatory requirements)
• Restrict or object to processing of your information in certain circumstances
• Request a copy of your personal data in a commonly used format (data portability)
• Opt-out of receiving direct marketing communications

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure servers, access controls, and regular security assessments.

We handle credit information in accordance with the Privacy Act 1988, the Privacy (Credit Reporting) Code 2024, and Part IIIA of the Privacy Act relating to credit reporting. We may access your credit report from credit reporting bodies and share credit-related information with credit providers (lenders) for the purpose of:

• Assessing your creditworthiness and suitability for credit products
• Processing loan applications and ongoing account management
• Managing defaults and serious credit infringements
• Complying with legal obligations under the National Consumer Credit Protection Act 2009

You have specific rights regarding your credit information, including the right to request a copy of your credit report, correct errors in your credit information, and make complaints about how your credit information is handled.

For privacy-related inquiries or complaints, contact us:

If you're not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).